Transparency
Fees and Practice Policy
Clear information about session fees, funding options, cancellations, and what to expect when working with us
Session Fees
The following fees apply to individual sessions at Nautical Minds Fraser Coast. Fees are reviewed periodically and will be communicated in advance of any changes.
| Session Type | Fee |
|---|---|
| Individual Session (50–60 min) | $170 |
Fees are payable on the day of your appointment. We accept payment by card, bank transfer, or cash. Receipts are provided for all payments.
Medicare Rebates
Medicare rebates may be available for eligible sessions when you have a Mental Health Treatment Plan (MHTP) from your GP. The current rebate is $89.50 per eligible session and is processed through Medicare after payment.
Your GP can send your referral documents directly to Nautical Minds Fraser Coast, or you can bring a copy to your first appointment. Rebate amounts are set by the Australian Government and are subject to change.
Other Funding Pathways
We also accept sessions funded through the following schemes. Please advise us of your funding pathway when booking so we can confirm eligibility and any additional requirements.
- Department of Veterans' Affairs (DVA)
- WorkCover Queensland
- NDIS (self-managed and plan-managed)
- Private health insurance (rebates vary by fund and level of cover)
Cancellation and Rescheduling Policy
We understand that circumstances change. We ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.
More than 24 hours' notice
No cancellation fee applies. Your appointment can be cancelled or rescheduled at no charge.
Less than 24 hours' notice or non-attendance
A cancellation fee of 70% of the session fee ($119) applies. This fee may be waived in genuine emergencies at the discretion of Nautical Minds Fraser Coast. Repeated non-attendance may affect your ability to book future appointments.
Cancellation fees exist because your appointment time is reserved exclusively for you. Late cancellations and non-attendances affect our ability to offer that time to other clients who may need it.
Privacy and Confidentiality
Everything you share in sessions is confidential. We are bound by the Australian Privacy Act 1988 and the professional and ethical standards applicable to our practice. Your information will not be shared with third parties without your consent, except in the following circumstances:
- Where there is a serious and imminent risk of harm to yourself or others
- Where disclosure is required by law (e.g. mandatory reporting obligations)
- Where information or records are required under a valid subpoena, court order, or other legal process
We use Halaxy for practice management, including appointments, client records, billing and communications, and NovoPsych for clinical assessments and note-taking. A copy of our full Privacy Policy is available on request. If you have questions about how your information is stored or used, please speak with us directly.
Telehealth Sessions
Telehealth sessions are available via secure video call or by phone. For video sessions, you will receive a link prior to your appointment. To get the most from a telehealth session, we recommend finding a private, quiet space where you feel comfortable speaking freely.
Telehealth is not suitable for all presentations. If you are in crisis or require immediate support, please contact emergency services or a crisis line rather than waiting for a scheduled telehealth appointment.
Questions About Fees or Policy?
If you have any questions about fees, funding, or our practice policies before booking, please don't hesitate to get in touch. We are happy to discuss your circumstances and help you find the most appropriate pathway.